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Privacy Policy

How CleoHousing collects, uses and protects the information you share.

Last updated: September 2026

CleoHousing does not sell, rent, or trade your personal information to third parties for marketing purposes.

01

Information Collected

CleoHousing collects information you choose to share and some details gathered automatically when you use the site.

  • Contact details such as your name, email address and phone number.
  • Account details such as your login email and password.
  • Notes about your home systems and appliances that you submit.
  • Device and usage data such as browser type, pages visited and referring links.
02

How Information Is Used

Information is used to run the site and respond to your requests, including the following:

  • Creating and managing your account.
  • Answering questions sent through the contact form.
  • Sharing home warranty plan information that fits your request.
  • Sending text messages you have agreed to receive.
  • Improving site performance and security.
03

Text Messaging

If you opt in to text messages, your phone number is used to send service related and promotional messages as described at signup. Reply STOP to opt out or HELP for assistance. Mobile opt in data and consent are not shared with third parties for their own marketing.

04

Sharing of Information

Information may be shared only in limited situations:

  • With service providers who help operate the site, under confidentiality terms.
  • With a home warranty plan provider when you ask to be connected.
  • When required by law, court order or to protect rights and safety.
05

Cookies and Tracking

The site uses cookies and similar tools to remember preferences and understand how pages are used. You can block or delete cookies in your browser settings, though some features may not work as intended.

06

Data Retention

Information is kept only as long as needed for the purposes described here, or as long as the law requires. When it is no longer needed, it is deleted or made anonymous.

07

Data Security

Reasonable technical and organizational safeguards are used to protect your information. No method of storage or transmission is completely secure, so absolute security cannot be promised.

08

Your Choices and Rights

Depending on where you live, you may have rights over your personal information.

  • Ask to see the information held about you.
  • Ask for corrections or deletion.
  • Opt out of marketing messages at any time.
  • Close your account.
09

Children

The site is not meant for children, and personal information from children is not knowingly collected. If you believe a child has shared information, please get in touch so it can be removed.

10

Changes to This Policy

This policy may be updated from time to time. The date at the top of this page reflects the latest version.

11

Contact

Privacy questions or requests can be sent using the details below.